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CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

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OUR REVIEWS

 (10 Reviews)
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reviewiconMy Go-To Place
Car & Truck Care, near Santa Cruz, CA

I have been taking my BMW to Catalpa Street since 2006 and they have been great. Honest, fair, reliable and friendly. I have been hanging on to my car because I good mechanic is hard to find. Once this one dies, it will be another BMW for me and Catalpa Street will be servicing that one too!


join our team

We are currently on the lookout for the following:

  • Master Technicians
  • Service Advisor
  • Technicians
  • partners

    ASE (Automotive Service Excellence)
    CARQUEST
    Federated Car Care
    TECH-NET
    ASE Master Technician
    Mitchell1
    Bosch Service
    shop
    goapr
    Holley
    Car Care Aware